This reading was mainly about online etiquette rules. The first reading was about e mail, talked about many companies ansewering emails late or not even replying at all. Training employees on what, and what not to write is a big deal. A company needs to implement these rules for three reasons: Professionalism: by using proper email language your company will convey a professional image. Efficiency: emails that get to the point are much more effective than poorly worded emails. Protection from liability: employee awareness of email risks will protect your company from costly law suits.
I think these are very valid points and that every company who implements them will benefit.
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What about personal emails? Sincerely, don't you despise those span emails that clog your email with the save the (insert cause here).
I think people should be accountable whether they are part of a company or not.
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